to finance the purchase of a 2016 *** 3-Series, (VIN# *****************) (Vehicle) which was assigned to Exeter. On June 29, 2022, you signed for the Account established by the Retail Installment Sale Contract Simple Finance Charge (with Arbitration Provision) (Contract) you executed with ************ Corp. Exeters success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. To Whom It May ****************** July 11, 2023, Exeter Finance LLC (Exeter)received notice regarding a complaint filed through the Better Business Bureau.Exeter would like to thank *************************** (*******) for the opportunity to address the concerns outlined in the complaint. We will keep you updated with the progress of your complaint.Better Business Bureau of Metropolitan ***********. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint. By email or post - We will send you a written acknowledgement of your complaint within 5 working days of its receipt.If necessary, we will agree next steps with you on the telephone. By telephone - We will attempt to resolve your complaint as soon as possible.If after contacting us you feel we still haven't resolved your complaint satisfactorily, please contact our Head of Customer Relations: Complaints relating to Finance Agreementsįor complaints relating to the arrangement of finance agreements, where you have contacted us: For the purposes of handling complaints, our working day is 9am to 5pm Monday to Friday, excluding bank holidays. We aim to acknowledge all complaints within 2 working days and we will then work with you to agree a suitable resolution. If we do not have enough information to investigate your complaint we will contact you to ask for further details. If after contacting us you feel we still haven't resolved your complaint satisfactorily, please contact our Head of Customer Relations: will help us to respond to you as quickly as possible. If you choose to contact us by email regarding your complaint, please include: To contact us regarding a showroom kitchen or bathroom complaint, please complete our contact form. To contact us regarding a general complaint, please complete our contact form. If there is something you are not happy with, we would like the opportunity to put this right for you. It is really important to us that you are pleased with your purchase and the service you have received from us. You can also call us on 03 - (if there's a queue you'll be given the option to ask for a call back, we'll do the queuing and call you back when it's your turn) If you're asking about a delivery that's due today.If you're unsure about what you've ordered.Use Live Chat - (click ‘Chat’ on the bottom right of this page) If you've received a damaged delivery or a faulty product, we'll ask you to email us some photos. Here's some hints to help you choose the best way to contact us for your enquiry:Ĭomplete our Contact Form (scroll down, it's just below) Any conversation about order amendments, including refund requests, must be with the person that paid for the order. If you’d like someone else to speak on your behalf, please ensure they’ve all the information necessary to pass our required Data Protection checks. We’ll ask you a few questions to confirm you’re the person that paid for the order. When getting in touch with us, we need to confirm we’re talking to the right person.
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